Enable Call Forwarding

Modified on Wed, Jun 11 at 4:22 PM

Requirements

Basic User Access to Manager Portal or higher (if Forwarding from Portal)
NOTE: Basic users may only configure call forwarding for their own user. Site Managers or higher may turn on forwarding for other users.

Forward From A Phone

To configure call forwarding dial *72<Phone Number> (ie *725556667777). This will turn forwarding on and set the forwarding number.

Once the number is set, users may dial *73 to turn forwarding off and *40 to turn it back on using the same number.

Forward From the Manager Portal

Log in to the Manager Portal
Navigate to Users
Select the user to update
Go to the Answering Rules tab
It is recommended to set the Ring For time to at least 35 seconds, or callers will receive an "invalid destination" message if the extension times out before the cell phone does.
Select the active answering rule to edit
Check Call Forwarding Always and set the phone number to forward to
Click Save