Valet Call App - Enterprise Configuration

With the Valet configuration, users that are assigned any Microsoft 365 Teams-enabled license can be configured to receive and make calls to/from other PBX extensions and PSTN without Microsoft Phone System License.

Preparation Work Flow

Below are the tasks that a Service provider and Enterprise Admin should perform when setting up the Call App.

• Obtain Free Teams Phone Resource Account license.
• Create Valet Service Instance. 
• Configure Valet Service User.
• Deploy Valet App. 
• Build Users.

Phase 1 - Create/Configure Application Instance

Step 1 - The Global Administrator commences the process by clicking the Setup button in the Enterprise Admin Action Items. This step enables the Valet Application Service and the Application Instance for Enterprise. Also, this automatically creates the ‘valetservice’ user and assigns the Phone System Resource Account made available as part of the prerequisite. 

Wait for the confirmation message to appear at the top right of the page and in the activity feed. 

Step 2 - Still under the Enterprise Admin Action Items, configure the Valet Service Account by clicking the Configure button.  This will take you to the Configure Valet Service Account page where you can select the Application Instance user.  This step assigns a Phone Number to the ‘valetservice’ user created as part of the ‘Setup’.

Note: Only ‘valetservice’ user will be made available in the dropdown.

Step 3 - Add the Application Instance user as you would add a regular Teams PBX user then click Save.

This takes you back to the Enterprise Dashboard. Wait for the process to complete.

Once complete, a confirmation message appears at the top right of the page and in the activity feed.

Step 4 - Grant the Consent for the Application to enable the Valet App Instance user.

A headset icon will represent the App Instance user in the dashboard.

Step 5 - Deploy the Valet App by clicking the Sync Valet App button, then click Provision Application.

Wait for the status bar to complete. A confirmation message appears at the top right of the page and in the activity feed.