Please reach out to our Sales team, once approved, we can turn the feature on.
- Once the feature is enabled, users can adjust their SPAM forwarding settings via the Portal > My Account > Answering Rules > Allow/Block.
- Users can choose how to treat incoming potential spam calls by selecting a choice from the dropdown. There are also "allowed numbers" and "blocked numbers" where users can specifically identify a phone number as allowed or blocked.
| Ring as Normal | This is the default choice. The call will ring as normal, but the Caller ID will identify the caller as <SPAM>. |
| Send to Voicemail | The call is directed to the user's voicemail box without attempting to connect the call to the user first. |
| Drop Call | The call is rejected with a 603 error code. |
| Screen Call | The call is directed to a call screening application forcing the caller to record their name and press a digit before the call will connect. |
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