Web Phone User Guide

Access Web Phone 

The Web Phone can be accessed in one of two ways:

1. Directly navigate to navigate to https://manager.televoips.com/webphone

2. Or, click on the direct link in the Portal menu under Apps.

Permissions - First Launching: 

Your first time launching, the browser will prompt you to grant access to the microphone. This prompt will look different based on the browser being used as the prompt is generated by the browser, not the Portal.

Next, if the current answering rule is configured to ring only the extension, then the following message will display asking whether the user would like to enable the web phone to receive inbound calls. It is important to click YES when prompted, or else inbound calls to the webphone might be sent straight to voicemail

 Screen Layout –

Multiple cards can be displayed at a time, including chat and active calls. Cards have drag and drop capability. To minimize a card, click on the (X) in the top left-hand corner of the card.

*The language can be adjusted by selecting the globe in the right-hand corner*

Place a Call -

In the bottom righthand corner of the screen, click on the + circle icon to open the menu options. Then click on the dial pad to place a new call.

Dialing can be performed by either clicking directly on the numbers in the dial pad, or by typing numbers from a keyboard. When dialing, the top of the dial window will display autocomplete suggestions pulled from the contacts for numbers that match the current dialing pattern. When dialing is complete, press the green dial icon on your screen, or enter on your keyboard, to begin the call.

Receive a Call –

When receiving a call, the computer will play a ringtone and the Webphone will display the following call options:

Reject – this will reject the call from all ringing devices that are a part of a simultaneous ring (if applicable). A 480 SIP Response is sent to cease the ringing.

Ignore – this will ignore the call received within the SNAPmobile Web interface but still continue ringing other devices that are a part of a simultaneous ring (if applicable).

Answer – this will answer the call

Call Handling –

When a call is active, the following functions will be available:

Parking a call:

1. Select ‘Call Park’ on the left-hand side of the page

• Select the + in the top right of the window opened to add a card for PARK

1. Click the corresponding PARK that you would like to place the caller on
2. Notify the agent the caller would like to speak to, communicate the parking queue they are located if needed

Retrieving a Parked call: 

1. Identify which park spot your call is located.
2. Click the phone to the right of the button to retrieve the call, shown here
3. Your extension will ring, answer, answer, and you will be connected.

Voicemail  – 

The Voicemail screen contains missed voice messages. Play/pause/stop messages, save them, forward them to another contact in your domain, delete, and view transcriptions. You can also call back whomever left the message by clicking the

Contacts –

The Contacts screen displays other users in the organization as well as any contacts that have been added in the Portal. Organization contacts show presence (indicated as a green, red or gray circle) and favorite contacts are indicated with a star.

Call History –

The Call History screen can filter calls by missed, inbound (blue arrow), or outbound (green arrow).

Chat/SMS -

The Chat and SMS screen sorts by most recent communication. Click on a chat to open. Inside of a chat, there are options to add additional participants, turn on/off notifications, call the contact, view the contact, start a video meeting, start screensharing, and schedule a meeting. 

Changing your Greeting -

The Greetings screen displays available voicemail greetings. Click on a greeting to play it or delete it. Click on the checkmark to enable a greeting as the "active" default. One greeting can be active at a time.

Settings –

The Settings screen displays device and audio information. If there is a paired device, it will show here as "paired".