Music On Hold

MUSIC ON HOLD 

Music on Hold (MOH) is what callers hear when their call is placed on hold or waiting in a queue to be answered. You can assign Music on Hold to a specific user, a specific call queue, or the entire organization.

Setting Up Music on Hold

1. Click the Enable Music button in the top-right corner.

2. Upload music for your organization:

   • Supported formats: .mp3 or .wav

   • Click Browse to locate the file on your computer

   • Name the file and click Upload

3. Arrange your playlist:

   • Drag and drop uploaded songs to set the play order

   • By default, songs play top to bottom

   • If Randomize Music on Hold is enabled, songs will play in a random order

NOTE: If you would like to use our AI enhanced service to help create auto attendant messages or add music you can visit the the tab; Recordings Studio