Grandstream GXP2100 Series

Modified on Tue, Aug 27, 2024 at 4:06 PM

Grandstream GXP 2100 Series Quick Reference Guide
For Models 2130, 2140, 2160, 2135 & 2170

Call Handling

Blind Transfer

During an active call, press the Transfer button. The call is placed on hold.
Dial the number/extension you would like to transfer the call to.
Press the Send button

Attended Transfer

During an active call, press an idle Line Key and the call is placed on hold.
Dial the second party (press Send).
When the second party answers, announce the call then press the Transfer button.

Park

To Park: During an active call, press a Park soft key that is not occupied and the call will be transferred to that Lot number. An occupied Parking Lot will have a solid red light on.
To Resume: Press the Parking Lot key where the call was placed.

***Please note: some Grandstream model phones cannot accommodate Park soft keys. In this case, follow the instructions for Blind Transfer and transfer the call to the parking lot of choice (701, 702, 703, etc.). To Resume, dial the parking lot the call was placed in (701, 702, 703, etc.).

Three-Way Conference Call

During an active call, press the Three Way Call button.
Enter the extension or external number of the second party, then press the Send key.
Press the ConfCall soft key when the second party answers. All parties are now joined in the conference.

Do Not Disturb (DND)

To activate or deactivate DND: Press the Menu/OK button in the center of the directional pad and select Preference using the directional pad and OK button.
Select Do Not Disturb and press the OK button again.
Use the directional pad to enable or disable DND.

Call History
While the phone is idle:

Press the Up key on the Directional Pad to view missed calls.
Press the Down key to view dialed calls.
Press the Right key to view answered calls.

Keys Keys Description

	Press this key to use the speakerphone.
	Press this key to activate headset mode
	Press this key to mute the microphone or a call.
	Press this key to transfer a call
	Press this button to send a call after dialing or to redial
	Press this key to place an active call on a local hold or pick it back up
	Press this key to start a three-way call
	Press this button to access voicemail
	Press during a call to adjust receiver volume of the handset/speakerphone/headset. Press when the phone is idle or ringing to adjust the ringer volume.
	Use the Directional Pad to scroll through Menu options The left key can be used as a back button to return to the previous menu.
	Use the Menu/OK button to open up the menu when the phone is idle or to select an item when in a menu.

Voicemail

A blinking red message waiting indicator on the idle screen indicates that one or more voice messages are waiting.

Retrieving Your Voicemail Messages

Press the Voicemail button.
Enter your voicemail password when prompted. By default, this will be your extension twice.
To listen to your voice messages, press 1. By default, new voicemails will play automatically.
Listen to each prompt for the different voicemail options.
When finished, hang up.

Recording Your Voicemail Greetings

Call into your voicemail (see above steps).
Press 0 for Mailbox Options.
Follow the prompts to record your Busy (for when you are on another line or DND) and Unavailable messages (for when you do not answer) as well as your Name.