To ensure we are gathering data on agent availability, we need to change the status of our extension from the manager portal. Call Center Agent view is needed to have the necessary view:
- Login with username and password and select 'Call Center'
- Click the drop-down arrow to see your available status'
- Set your status to the relevant disposition, anything other than 'ONLINE' should prevent queue calls from ringing.
*If using the webphone, you can change this status there as well: 
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