User Scope Overview

Modified on Wed, Aug 7, 2024 at 9:43 AM

WHAT CAN MY SCOPE DO??	Basic User	Call Center Agent	Call Center Supervisor	Site Manger	Office Manager
Own Call History	✓	✓	✓	✓	✓
Domain Call History	✕	✓	✓	✓	✓
Call Center	✕	✓	✓	✕	✕
Conferences	✕	✕	✓	✓	✓
Join Call, Whisper, Listen	✕	✕	Agents Only	Site Users	✓
Add and Manage Users	✕	✕	Agents Only	✓	✓
Answering Rules	Own	✓	✓	✓	✓
Auto Attendants	✕	✕	✓	✓	✓
Call Queues	✕	✕	✓	✓	✓
Time Frames	Own	✓	✓	✓	✓
Music on Hold	Own	✓	✓	✓	✓
Inventory	✕	✕	✓	✓	✓

Considerations

Basic User can manage their own extension and voicemail. Create contacts, Edit/Add hardware Creating/programming answering rules for various times in the day. They have access to their own call history
Call Center Supervisors will only be able to make changes to call queue agents whose scopes are that of Call Center Agents
Site Managers and Office Managers will be able to modify settings such as answering rules and timeframes for all extensions. All other scopes are limited to themselves
Site Managers have the same access as Office Managers, but are restricted to their Site