User Scope Overview

Modified on Wed, Aug 7, 2024 at 9:43 AM

WHAT CAN MY SCOPE DO??
Basic User
Call Center Agent
Call Center Supervisor
Site Manger
Office Manager
Own Call History
 
Domain Call History
Call Center 
Conferences
Join Call, Whisper, ListenAgents Only Site Users  
Add and Manage Users  Agents Only
Answering RulesOwn 
Auto Attendants
 
Call Queues
 
Time FramesOwn 
Music on HoldOwn 
Inventory 


Considerations

  1. Basic User can manage their own extension and voicemail. Create contacts, Edit/Add hardware Creating/programming answering rules for various times in the day. They have access to their own call history
  2. Call Center Supervisors will only be able to make changes to call queue agents whose scopes are that of Call Center Agents
  3. Site Managers and Office Managers will be able to modify settings such as answering rules and timeframes for all extensions. All other scopes are limited to themselves
  4. Site Managers have the same access as Office Managers, but are restricted to their Site









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