WHAT CAN MY SCOPE DO?? | Basic User | Call Center Agent | Call Center Supervisor | Site Manger | Office Manager |
---|---|---|---|---|---|
Own Call History | ✓ | ✓ | ✓ | ✓ | ✓ |
Domain Call History | ✕ | ✓ | ✓ | ✓ | ✓ |
Call Center | ✕ | ✓ | ✓ | ✕ | ✕ |
Conferences | ✕ | ✕ | ✓ | ✓ | ✓ |
Join Call, Whisper, Listen | ✕ | ✕ | Agents Only | Site Users | ✓ |
Add and Manage Users | ✕ | ✕ | Agents Only | ✓ | ✓ |
Answering Rules | Own | ✓ | ✓ | ✓ | ✓ |
Auto Attendants | ✕ | ✕ | ✓ | ✓ | ✓ |
Call Queues | ✕ | ✕ | ✓ | ✓ | ✓ |
Time Frames | Own | ✓ | ✓ | ✓ | ✓ |
Music on Hold | Own | ✓ | ✓ | ✓ | ✓ |
Inventory | ✕ | ✕ | ✓ | ✓ | ✓ |
Considerations
- Basic User can manage their own extension and voicemail. Create contacts, Edit/Add hardware Creating/programming answering rules for various times in the day. They have access to their own call history
- Call Center Supervisors will only be able to make changes to call queue agents whose scopes are that of Call Center Agents
- Site Managers and Office Managers will be able to modify settings such as answering rules and timeframes for all extensions. All other scopes are limited to themselves
- Site Managers have the same access as Office Managers, but are restricted to their Site
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