General VoIP Phone User Guide

To make an outbound call on our system, simply dial the number you wish to call and press send, call, etc. depending on your specific device.

***Note: You do not need to dial a 1 or a 9 before dialing. You also do not need to include the area code if you are calling a number from your own area code.***

Your TeleVoIPs phone is programmed with several parking spaces (Park 1, Park 2, etc.) allowing for “universal hold.” This allows for anyone on your phone network to pickup that call.

1. To park a call: press a parking lot slot that is not occupied and the call will be transferred to that lot number. An occupied parking lot will have a solid red light on.
2. To resume the call: press the parking lot key where the call is waiting.

TeleVoIPs programs speed dial keys for you. These keys around the home screen can be used to park calls, change lines, dial a specific person, or check their availability. They can also be programmed as shortcuts to voicemail boxes, queues, and intercom groups. Red lights on these keys indicate that person is on the phone or using Do-Not-Disturb while green lights indicate they are available. These keys may also be used to transfer calls rather than dialing the extension number.

Most phones have a Voicemail button or envelope button to quickly access your voicemail box. You may use this shortcut

key or dial ext. 9901 to access voicemail. You will be prompted to enter your password (the default is your extension number TWICE). ***Note: if you have a shared or general voicemail box you wish to access, this can be done by dialing ext. 9900, enter the extension of the voicemail box, and then the voicemail box’s extension TWICE for the password.***

1. Call into your voicemail box using the instructions above.
2. Press '6' to manage your Mailbox greetings.
3. Dial '1' to record a greeting.
4. Press ‘2’ to review and identify greeting.
5. Press ‘3’ to select your greetings from the messages identified in the previous step.