How Do Blocked Numbers Work?

Modified on Thu, Dec 18 at 4:22 PM

TABLE OF CONTENTS


Domain-wide Call Blocking

Domain-wide call blocking is available to Office manager Scopes and above. This section outlines how to allow and block calls for the entire domain in the Manager Portal.


  1. Log into the Manager portal
  2. Click Call History
  3. Click Blocked Numbers
  4. Enter blocked numbers manually
    1. Import a CSV: 
  5. Block calls from Call History
    1. Click the block calls icon
    2. Calls can be unblocked by clicking again the icon again or removing from the blocked numbers list.


Per User Call Blocking

Per user call blocking is available to Basic Users Scopes and above. This section outlines how to allow and block calls for individual users in the Manager Portal.


  1. Log into the Manager portal
  2. Click Call History
  3. Click Blocked Numbers
  4. Enter blocked numbers manually
    1. Import a CSV: 
  5. Block calls from Call History
    1. Click the block calls icon
    2. Calls can be unblocked by clicking again the icon again or removing from the blocked numbers list.



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