Call History

CALL HISTORY 

The Call History takes you to a list of all the calls made to and from your organization. You can change the date range visible by selecting ‘Filters’, once in there, you will see you can filter the calls by a few different categories: User, Caller Number, Dialed Number, Call Type.

Exporting Call History

• Click the Export button (top-right) to download call data as a CSV file.

• You can also schedule automatic reports to be sent to your email daily, weekly, or monthly.

• Scheduled exports can include custom filters.

• After a scheduled export is created, you can edit its options by clicking the Edit icon.

If you need to block a number simply press the first button to the right of the call number. The icon is shown below:

For more information on how blocked numbers work click here: How Blocked Numbers Work

Additional Features:

 In the form of button to the right-hand side of the call. First you can Listen or Download recording by using the icons shown below. 

Download Recording	Play Recording

There is also the "Cradle to Grave" button, which lets you see the beginning to the end of the call flow

You can also click on View SIP Flow to view the inner data of the call

Finally there is Notes. You can create Notes by selecting the rightmost button. 

Here you can add any Notes you desire, and don't forget to click Save!